FRONT-LINE SUPERVISION
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Make Better Impact and Excel
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Lead Work-teams More Effectively
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Manage Supervisory Time Better
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Sharpen Problem-solving Skills
BACKGROUND
If the complexities in the 1990s were
any indication, supervision in Workplace -2000s will be much more
demanding. Front-line Executives will perform their vital managerial roles
under increasingly more complex circumstances. They will be expected to
deliver vastly improved performance, on several parameters, in order
to satisfy their customers better.
As 'keystones in the organisational
arches' , supervisors will need to develop better human relation skills
in order to mobilise the efforts of their associates, who will be better
educated / specialised. Further sharpening of their problem-solving skills
will enable them to perform superbly.
Supervisory leadership styles will have
to be more caring, enabling, inspiring and sharing, so as to align the
workforce better with the Unit-goals and to evolve a customer-focussed
value-adding work-culture.
OBJECTIVES
This Supervisory Development Workshop
will seek to :
* Illuminate the emerging role of more
value-adding supervision - for getting superb performance through people;
* Motivate supervisors to enhance their
own value through better impact of their leadership;
* Illustrate emerging
methodologies to invlolve the workforce - in creative problem-solving and
in coping with changes;
* Gain leverage of
supervisory time , so as to focus better on supervisory performance goals;
METHODOLOGY & STRUCTURE
The Workshop will be practice-oriented.
Participants will be enabled to introspect into their current supervisory
practices and to evolve their Action Plans to become more value-adding, and
hence, performing superior. Exercises, films and role-plays will add value.
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Day
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Morning (0900-1300 hrs.)
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Afternoon (1400-1800 hrs.)
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1.
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- The supervisory challenge;
- Supervisory functions and Principles;
- Improving Goal-setting and Linking
Skills;
- Human Aspects of Supervision;
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Coping with Change: A Case;
Leadership Styles ;
Better Perception & Communication:
Exercises;
Tapping Employees’ participation:
Quality Circle, Kaizen, Etc.;
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2.
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- Using Supervisory Time Better;
- Creative Problem-solving Techniques
& their usage;
- Hands-on Application: Team-work
on ‘Live’ Areas;
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Team-work on ‘Live’
Problems (Contd.);
Developing Action Plans;
Groups’ Presentations;
Value-adding Sum-up.
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WHO SHOULD ATTEND
Organisations will gain more by nominating 3 or more Front-line Executives
- across locations and functions, viz., Production, Maintenance, Quality,
Purchase, Planning, Workstudy, Projects, Sales, Etc.
Their titles may range from Group Leader, General Foreman, Shop Engineer,
Overseer & Establishment Officer to Assistant Foreman, Chargeman &
Supervisor - Process / Utility / Staff Welfare / Customer Support, Etc.
The best supervisors of yesteryears can greatly benefit from the Workshop.
DATES & VENUE
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14 & 15 April 2003 (Mon. & Tue., 9 a.m. - 6 p.m., daily)
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Hotel RAMA, Lavelle Road, Bangalore - 560 001
HOW TO ENROL
Organisations should forward their nominations with their payment of Workshop
Fee at Rs. 2200/- per participant (Non-residential).
All
Online registrations are eligible for a discount of Rs. 200/- per
participant.The Fee will stand reduced
to Rs. 1,700/- per participant for 3 or more nominees.
Payment can be made by Cheque / DD payable to ‘CRaVE Services’. Postal address - A-007, Cypress, Raheja Residency, 7th Cross, Koramangala 3rd block, Bangalore- 560 034. If sent through courier, please mention our Phone number 5110 1138, on the envelope).
WORKSHOP FACULTY
Dr. R.V.Gopalakrishnan will be the Faculty Leader. Valuable faculty
inputs will be given by
Mr. R. Sundaram.
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